Terms & Conditions
1. Prices and payment
a. All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.
b. We accept payment by Maestro, Visa, MasterCard, Amex, JCB and Solo.
c. Any discounts offered are based on previously advertised, non-discounted prices that were available for consumers to buy for at least 28 consecutive days in the previous 6 months via the webstore. Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the previously advertised, non-discounted prices for the constituent wines (as above).
d. We reserve the right to terminate any special offer at any time, without notice.
2. Age restriction
a. We won't sell wine to anyone who isn't 18 years old or over. Sorry, but that's the law. By placing an order you confirm that you are at least 18 years old.
b. If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
c. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
d. Sorry to have to state the obvious, but once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement case if it is stolen as set out in our delivery promise (Clause 1d).
a. If you are nervous about shopping on the web, don't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
b. To make sure that you don't have to worry, we will make good any losses suffered by you and charged to you by your credit card company, up to a maximum of £1,000 through the unlawful use by a third party of your credit card or credit card information directly as a result of your use of our web site. Will you be happy with this promise?
c. It is your responsibility to protect your password from being disclosed to any third party
a. If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
b. You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 90 days from delivery of the wine, otherwise you cannot rely on Clause 4a above. You can call us on 07947 368 790, notify us by email on firstname.lastname@example.org or in writing to:
c. All refunds and reimbursements under Clause 4a will be paid within 30 days of you notifying us of your wish to return wine under that clause, provided the wine has been collected by our carrier.
d. Any wines collected by our carrier must be in their original box to avoid further breakages, where possible.
e. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
5. Intellectual Property Rights
a. You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Find Wine, including the Wine Wizard software, the structure, design and layout of the web site, the styles of the wines and the electronic cellar.
b. You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
c. All persons, individual and corporate, are prohibited from providing hypertext or other links to the findwine.co.uk web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.
a. We warrant that the wines will be of satisfactory quality and fit for their general purpose.
7. Limitation of liability
a. Nothing in these Terms and Conditions shall exclude Find Wine's liability for personal injury or death caused by its negligence.
b. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- loss or damage was not foreseeable to both parties when the contract was formed;
- loss or damage was not caused by any breach on the part of the supplier;
- loss or damage relates to business and/or non-consumers.
c. Subject to Clause 10a we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
d. Customers should also be aware of the following inherent risks and warnings:
- Alcohol should be consumed in moderation.
- A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
- Red wine in particular may cause staining if spilt so extra care should be taken.
- Sparkling wines and champagnes can be volatile due to the build up of gases. Extra care should be taken when opening these.
8. Data Protection
a. By providing your details to Find Wine on our web site, you consent to Find Wines maintaining, recording, holding and using the information you give Find Wine at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
b. Find Wine Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, Find Wines may send information about discounts, free stuff and personalised offers on wine and champagne, including Cloudy Bay and exclusive deals, unless you have told us not to do so by emailing us at email@example.com.
c. If you opt-out from hearing from Findwine or third parties, you will only be contacted by Fndwine regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.
a. We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
b. Find Wine may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
c. The sale of the goods takes place only when the wine is despatched from our warehouse. Until that time, no charge will be made to your credit card and Find Wine will not be bound to supply the goods at the price.
d. Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:
Telephone: 07947 368 790
10. Corporate Orders
a. Corporate Definition
A corporate order is an order where the corporate customer orders 10 or more cases on the same order.
b. Delivery Address(es)
Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Find Wine are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Find Wine will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).
We accept payment from corporate customers by Maestro, Visa, Mastercard, Amex, Solo & JCB.